Support Services

4i support services aims at educating you rather than supporting you. Our support engineers not only respond and fix your issues but also educate you with content documents on how they resolved these issues. This will help you address similar issues on your own over a period of time. Our quality support services provide you with:

Issue Tracker

Customers will post their issues in our issue tracker application. We are committed to attending your issues within the next 24 hours. Using the application the customer can keep track of the issues posted and resolutions provided.

Issue Analyzer

On periodic basis we analyze the type of issues you have posted and send you analytical reports. Using these reports we will be able to track the error types (platform/application bugs/implementation/user typo) and recommend to you suitable remedies to overcome the issues. Our goal is to make our customers own and support their applications.

Contact us to learn more on our Support methodologies