4i Modernizes Utility Billing System for a Leading Electric Power Company in Taiwan

Business Challenges

The client faced several critical issues that impacted performance, scalability, and operational resilience:

• Legacy System Limitations
  The existing COBOL-based CC&B application lacked the flexibility to scale and adapt to evolving utility operations.
• System Performance Bottlenecks
  Inefficient configurations and outdated hardware led to slow response times and reduced system throughput.
• Inadequate Disaster Recovery
  The absence of a reliable DR plan posed a risk to service continuity during outages or system failures.
• Manual and Error-Prone Processes
  Key billing functions and payment distributions required significant manual intervention, introducing delays and inaccuracies.
• Outdated Customer Portal
  The user experience was compromised due to an aging customer-facing portal that lacked modern functionality and accessibility.

4i’s Solution

4i delivered a robust, end-to-end modernization strategy that addressed the client’s core challenges through the following initiatives:

• Seamless Upgrade to Oracle CC&B 2.7
  Migrated the legacy COBOL-based application to a Java-based architecture, significantly enhancing performance and future scalability.
• Clustered High-Availability Architecture
  Designed and implemented a two-node clustered setup with a shared application filesystem and Oracle RAC environment, ensuring optimal performance and system resilience.
• Disaster Recovery Implementation
  Set up a comprehensive DR site to ensure uninterrupted operations and minimize business risk during unplanned outages.
• Automation of Billing & Payment Processes
  Developed custom batch programs and billing algorithms tailored to the client’s specific needs, streamlining previously manual workflows.
• Customer Portal and UI Modernization
  Upgraded the customer-facing portal to a modern, intuitive interface, enhancing usability and overall customer experience.
• Performance Tuning and Infrastructure Optimization
  Conducted detailed performance tuning and hardware sizing to support increased load and improve processing speed.

Business Impact

Thanks to 4i’s proven expertise and Oracle delivery capabilities, the utility provider achieved:

• Improved Operational Efficiency through automation and performance optimization
• Enhanced Customer Satisfaction via a modern and user-friendly portal
• Future-Ready Infrastructure capable of scaling with evolving utility demands
• Minimized Business Risk with a robust disaster recovery setup

4i continues to be a strategic partner for utilities and public sector enterprises globally, driving innovation, modernization, and digital transformation on the Oracle Cloud and Applications ecosystem.