• Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Salesforce Marketing Cloud
  • Salesforce Pardot
  • Salesforce Community Cloud
  • Salesforce Einstein Analytics

Over the years Salesforce has become one of the leading CRM software providers across the World. Salesforce enjoys a high rate of User adoption with its easy UI, flexible development platforms and the third party apps that augment business needs.

4i’s Salesforce practice focuses on implementation of Salesforce applications and integration with ERP solutions like Oracle for integrated operations. Talk to us to know more about different products and editions available in the Salesforce platform, find the best fit for your requirements.

With Salesforce you can now capture leads through integrating your website, resolve customer queries by connecting with your call center, build a self-serviced website and much more.

Salesforce Sales Cloud

Sales cloud provides complete solution for managing leads, accounts, contacts , opportunities , forecasts with an award winning UI.

Some of the key features include
  • Rules based Lead Scoring
  • Campaign Influence
  • Integration with Salesforce Pardot B2B Marketing automation
  • Customizable sales processes
  • Offline Mobile Functionality
  • Configure, Price, Quote
  • Billing
  • Partner Management
  • Chatter – Social network for the Sales Org

Salesforce Service Cloud

Salesforce Service Cloud is an industry leading Customer Service and help desk application.

Some of the key features include
  • Social Customer Service
  • Live Agent Chat
  • Self Service
  • Digital Channel
  • Field Service
  • Omni Channel Routing
  • AI for Customer Service
  • CTI integration

Salesforce Marketing Cloud

Marketing cloud delivers end-to-end solution needed for the next generation companies harnessing the power of omni channels and social media.

Some of the key features include
  • Email, Mobile, and Web Marketing
  • Social Media Marketing
  • Advertising
  • B2B Marketing automation

Salesforce Einstein Analytics

Einstein is the AI & Analytics platform built from the ground up by Salesforce. Einstein learns from all that data to deliver predictions and recommendations based on your unique business processes. Einstein is designed to work across Salesforce modules to deliver insights with real value.

For eg. Einstein automatically prioritises the leads and opportunities most likely to convert and close based on your history and past deals. Predict consumer engagement with your email or website, discover insights about why consumers click or purchase, and drive smarter marketing using predicted behaviour to segment, trigger journeys, personalise messages, and more.

Cityprop Real Estate Management

With Cityprop, you can manage all your real estate processes and data into one centralized center that is easily editable and accessible. Now you can instantly track site visits, manage clients, brokers, and staff in a single platform, generate leads through an automated and analytical process, get remote access to files and data, get a detailed analysis of user engagement and predict market trends.

City Props is now available on Salesforce AppExchange Platform. Please view here.

Some of the key features include
  • Lead Management
  • Social Media Feeds
  • Site Visit Calendar
  • Instant Property Browser
  • Broker Management
  • Service Management
  • E-Blast
  • Forecast
  • News Feed