Cloud Infrastructure

Industry: Water Service
27 June, 2025

Nama Water Services is a national utility provider in Oman, offering essential and sustainable water and wastewater services to residential, commercial, and industrial sectors. Formed through the merger of the Public Authority of Water and Haya Water, Nama manages a diverse service portfolio and operates with a workforce of over 2,000 employees. As the organization expands its digital capabilities, Nama continues to focus on innovation, operational efficiency, and improved employee service delivery.

Nama Water Services Leads with Oracle OCI: A Breakthrough in Digital Employee Experience and Integration

Problem Statement

Nama was operating on Oracle E-Business Suite (EBS) in an on-premises environment. With 3,000+ daily records and a growing number of employee requests, the legacy system presented challenges in scalability, performance, and user experience. Manual HR workflows, limited self-service capabilities, and inefficient approval processes created bottlenecks and delayed decision-making. Nama required a cloud-first, integrated, and modern platform to address these gaps and enhance digital employee interaction across departments.

Solutions Provided

To address these challenges, 4i Apps executed a comprehensive OCI-powered transformation over 9–10 months, leveraging Oracle’s PaaS and integration technologies:

Digital Employee Experience (25+ Request Types)

  • Oracle Digital Assistant (ODA): AI-powered chatbot for real-time employee query handling
  • Oracle Visual Builder (VB): Custom mobile application and employee self-service portal
  • Sample requests: Children Education, Emergency, Loan, Job Rotation, Food, On-Call Duty, Staff Movement, and more

Platform Modernization on OCI

  • Migration of legacy E-Forms Application to OCI Compute
  • Seamless extension of Fusion apps through custom VB apps
  • Process Cloud Service (PCS) for automated workflows

Enterprise Integration via Oracle API Gateway

  • Handles 3,000+ records/day across 2,000 employees
  • 21 REST APIs exposed for streamlined inbound/outbound integrations

Inbound Integrations

  • Custom Travel App → Fusion Absence
  • Custom OTL App → Fusion Shift Upload (HDL)
  • Public Holiday Credit → Fusion Absence
  • Custom OTL App → Fusion Time Card (REST API, daily)

Outbound Integration

  • Fusion → PaaS DB: Employee Vacation Rules
  • Biometric Integration:
  • Fusion integrated with Time & Attendance system (Ontime) for real-time employee attendance tracking.

Technologies Used

  • Oracle Visual Builder (VB)
  • Oracle Digital Assistant (ODA)
  • Oracle API Gateway
  • Oracle Cloud Infrastructure (OCI)
  • Oracle Identity Management
  • Process Cloud Service (PCS)

Key Benefits 0f Client

  • Cloud-Native Flexibility: Transition from on-premises to a modern OCI architecture
  • Improved Efficiency: Seamless handling of 3,000+ employee records daily
  • Enhanced UX: 24/7 employee access to 25+ self-service functions via mobile and chatbot
  • Faster Decision Making: Real-time approvals and smart automation through PCS and API Gateway
  • Scalability & Performance: Future-proof infrastructure aligned with Nama’s digital roadmap
  • Integration Excellence: Secure, efficient, and low-latency REST-based data exchange with Fusion

 Conclusion

Through this OCI Breakthrough initiative, 4i Apps helped Nama Water Services modernize its legacy architecture by deploying a comprehensive suite of digital employee services powered by Oracle Cloud Infrastructure. By leveraging Oracle VB, ODA, API Gateway, and PCS, Nama now delivers faster, smarter, and more scalable service experiences transforming internal operations and establishing itself as a leader in technology-enabled public utilities. This marks a significant milestone in Nama’s digital transformation journey and sets a new standard for cloud innovation in the region.