Oracle Cloud

Industry: Food Service
20 June, 2025

Service Foods is one of New Zealand’s largest privately owned and operated food service distribution businesses, known for delivering premium food products to hospitality, healthcare, and commercial customers nationwide. With over 800 employees, a fleet of 220 trucks, and 15 strategically placed branches, Service Foods manages a complex supply chain across the country. Their diverse catalog features 14,000+ products, sourced both locally and from over 20 countries.

Beyond distribution, Service Foods owns and manages eight exclusive brands – Balars Wholefoods, Leonard’s, Wild Acre Farms, First Catch, Essentials, The Dairy Shed, Farm Fresh, and Raw Earth demonstrating its commitment to end-to-end quality from farm to plate.

Seamless Migration to Oracle Integration Cloud: Service Foods’ Recipe for Success

Problem Statement

To support its fast-growing operations and digital-first strategy, Service Foods needed to modernize its fragmented integration landscape. Legacy tools like MuleSoft, Bedrock, and Salesforce led to high maintenance overheads, limited visibility, and lack of standardization. The company needed a centralized, scalable, and future-ready integration platform to simplify its ecosystem, improve agility, and support continued growth across all branches and systems.

 Solutions Provided

4i was selected as the strategic Oracle integration partner for Service Foods digital transformation to execute a phased migration to Oracle Integration Cloud (OIC), delivering a high-impact integration modernization project.

Key Solutions Implemented:

  • Oracle Integration Cloud (OIC): Centralized platform for streamlined and secure integration
  • 50+ integrations delivered, connecting multiple business-critical applications
  • Seamless connectivity with platforms such as Bedrock, Salesforce, and other enterprise tools
  • 7 project phases completed on time in alignment with Service Foods’ business milestones
  • Oracle APEX-based iTrack Dashboard developed for real-time integration monitoring and issue tracking
  • Azure DevOps implemented as a centralized workspace for logging, collaboration, and project transparency
  • Established standardized integration patterns for reusability and scalability

Key Benefits of Client

  • Operational Efficiency: Automated complex workflows across distributed systems
  • End-to-End Visibility: iTrack dashboard enabled real-time monitoring and faster issue resolution
  • Smooth Execution: Zero major issues at go-live, validating platform reliability
  • Faster Delivery: All 7 phases delivered on schedule without business disruption
  • Future-Ready Architecture: Standardized and reusable integrations support future growth and innovation
  • Improved Collaboration: Azure DevOps enhanced coordination between offshore and onsite teams

Conclusion

By partnering with 4i Apps, Service Foods successfully transitioned from a fragmented legacy environment to a unified, scalable Oracle Integration Cloud platform. The implementation supports a nationwide distribution network, 800+ employees, and 14,000+ SKUs with seamless integration across 15 branches. The solution empowers Service Foods to manage brand-owned operations from farm to plate while maintaining agility, traceability, and operational excellence. This digital transformation reinforces Service Foods’ leadership in New Zealand’s food service industry and sets the foundation for scalable future innovation.