Transforming Emergency Medical Services: National Ambulance Modernizes Finance, HCM & SCM with Oracle Fusion

Problem Statement

National Ambulance operated on a legacy Oracle environment (Tahaluf/Fazaa Group instance), which posed several operational challenges:

• Disparate and manual systems hindered payroll accuracy, billing efficiency, financial reporting, and procurement cycles.
• HR administrative tasks and recruitment were inefficient and time-consuming.
• Manual syncing between Kronos and payroll systems resulted in errors and delays.
• Excel-based reconciliations delayed financial closures.
• Procurement lacked transparency and tracking, slowing down onboarding and cycle times.
• Lack of historical data structure and unstructured workflows reduced decision-making speed.

Solutions Provided

To address these challenges, 4i implemented a standalone Oracle Fusion Cloud ERP covering Finance, Projects, HCM, SCM. The deployment included:

Oracle SaaS Modules Implemented:

Oracle Fusion Financials Cloud:

GL, AP, AR, Cash Management, Fixed Assets eliminating Excel dependency and reducing month-end closing timelines.

Oracle Fusion SCM Cloud:

Purchasing, Sourcing, Procurement Contracts, Supplier Portal, Supplier Qualification, Inventory Management ensuring procurement visibility and real-time tracking.

Oracle Fusion HCM Cloud:

Centralized HR operations including Core HR, Absence, Benefits, Journeys, and UAE Payroll.

Integration:

• Seamless integration with Oracle Time & Attendance (T&A) system, enabling accurate and automated time capture for payroll processing.
• Integrated with Operations IQ, National Ambulance’s internal emergency medical services and supply chain system, which tracks ambulance dispatch, service operations, field activities, and medical inventory ensuring real-time visibility and seamless coordination across logistics and frontline services.

Key Functional Enhancements:

• Real-time payroll integration with Kronos, removing manual sync errors.
• Unified self-service portals for HR and suppliers, reducing intervention needs.
• Adaptive SCM workflows for service procurement and license renewals.
• Intelligent approvals for finance and procurement.
• Smart analytics dashboards for HR, finance, and SCM insights.

4i also conducted detailed gap-fit analysis and hands-on workshops to address workflow and data readiness issues, accelerating user adoption and time-to-value.

Key Benefits of Client

• 40% reduction in HR administrative workload
• 3x acceleration in recruitment cycles
• Month-end close reduced from 10 to 5 days; 30% faster financial reconciliations
• 35% faster procurement cycles with digital, trackable supplier onboarding
• Real-time payroll integration eliminated manual sync errors
• Unified self-service portals empowered employees and suppliers, reducing HR/Finance interventions
• Improved compliance and audit readiness through system-driven, traceable processes
• Scalable and integrated digital core enabling agility, transparency, and operational control

Conclusion

The Oracle Fusion Cloud transformation delivered by 4i marked a major milestone in digitizing National Ambulance’s back-office operations. It eliminated silos, streamlined processes, and introduced AI-driven insights for better decision-making. The strong tri-partite collaboration between National Ambulance, Oracle, and 4i ensured a well-governed, compliant, and scalable solution aligned with the healthcare sector’s critical service needs. With 17+ years of UAE experience, 4i Apps brought deep domain knowledge and Oracle expertise to ensure long-term operational agility and excellence in emergency response services.