4i Digitizes Social Security and Tax Operations for a Government Body in West Africa

Business Challenges

• Disparate Legacy Systems
  Independent platforms across departments resulted in data inconsistencies, duplicate records, and limited visibility.
• Revenue Leakage & Fraud
  Inadequate tracking of declarations and payments allowed unregistered businesses to operate outside the system, contributing to financial loss.
• Manual Penalty & Benefits Management
  Eligibility verification and penalty assessments required manual checks, increasing processing time and enabling misuse.
• Lack of Integration
  The absence of seamless communication between systems created bottlenecks in processes like registration, payment, and reporting.

4i’s Solution

4i deployed a holistic Oracle PSRM-based transformation to address the above challenges across multiple functional areas:

• Centralized Taxpayer Registration & Declarations
  Enabled structured, form-based processes for registering 11 types of employers and employees, streamlining both voluntary and forced contribution declarations.
• Automated Penalty & Benefit Calculations
  Introduced intelligent automation to ensure only eligible individuals received benefits, while penalties were calculated and enforced systematically.
• Unified Custom Portal (Caisse Unique)
  Delivered a single payment solution that unified PSRM declarations and EBS payments, providing a seamless experience for both businesses and employees.
• Data Consolidation & Duplicate Resolution
  Implemented a data migration portal to consolidate historical data and merge duplicate employer/employee records.
• Back-End Architecture
  Leveraged Oracle Database with Java and COBOL-based algorithms, using Hibernate for data communication and WebLogic Server for hosting.
• Reporting & System Integration
  Built robust reporting capabilities using Oracle BI Publisher, and integrated external systems through Oracle SOA Suite and XAI Web Services.

Technology Stack

• Oracle Public Sector Revenue Management Modules:
  Registration, Declaration, Billing, Collection, Payments, Foundation, Forms, and Accounting
• Frameworks & Tools:
  OUAF, Hibernate, JavaScript, Oracle BI Publisher, Oracle SOA, XAI Web Services
• Infrastructure:
  Centralized Git Repository, Responsive HTML/CSS Front-End, WebLogic Server

Business Impact

• Increased Revenue Collection
  The centralized platform ensured comprehensive registration of over 24,000 businesses and 800,000 individual taxpayers, significantly improving revenue tracking and reducing fraud.
• 50% Faster Penalty Processing
  Automated penalty calculations ensured timely compliance and minimized manual errors.
• Accurate Benefit Allocation
  Only eligible contributors received benefits, eliminating misallocation and misuse.
• One-Stop Payment Management
  The custom portal enabled real-time processing of all payments and receipts from a single interface.
• Improved Compliance & Monitoring
  Enhanced tracking of taxpayer behavior led to prompt follow-ups on defaults, with field inspections triggered for non-compliant entities.

4i continues to empower public sector organizations through digital transformation, delivering tailored Oracle-based solutions that improve transparency, compliance, and operational efficiency.