Oracle Digital Assistant, an interactive Bot with embedded AI/ML capabilities for a real estate company to provide a superior CX

India 22 August, 2019

Client is a leading Real Estate developer in UAE. With more than 200 projects under development, having a turnover of $1.5bn; Client include a portfolio worth over AED 45 billion in the emirates. Client has developed iconic properties in places such as Meydan, Palm Jumeirah, Dubai Healthcare City, Al Furjan, Studio City, Sports City and Downtown Jebel Ali.

4i Apps understanding the business challenges faced by Client, implemented Oracle Digital Assistant solution integrating the same with Salesforce CRM

Chatbot built on Digital Assistant framework to combine the website features of Property Search, Online Payments, Job Search etc. in a single conversation flow made easy for the Client in overcoming the challenges. Chatbot is implemented enabling multilingual support as part of configurable change along with a solution to integrate with internal and third-party application in future.

Solution Benefits

  • Lead Auto-generation
  • Multilingual support
  • Identify customer preference
  • Capture prospect information
  • Report generation of prospects