Digital marketing agency in Toronto goes live with Oracle Social Cloud; delivering seamless CX across social media listening, engagement & community management

US 25 August, 2019

Headquartered in Toronto, Ontario; Client is a one of the leading digital marketing company providing services to consultants and agencies globally. Specializes in SEO, Paid Search, Social Media & Online PR; Client services over 100+ consultants and agencies generating revenue of over 40 million.

4i Apps understanding the business challenges faced by Client, implemented Oracle Social Cloud.

Oracle Social Cloud made the system easier by accessing all the social networking channels (Facebook, Linkedin, Twitter, Instagram, Google+ and Youtube) in a single click. Customer responses like comments, tweets, retweets, hide and delete were monitored and tracked. Oracle Social Cloud featuring sentimental analysis and listening feature helped client providing immediate response over digital media and to track their competitors marketing strategies.