A great customer experience is all about catering to a evolving base of customers that expect an experience, providing choices that is specific to their exact expectations and to get instant results on purchase and delivery in order to optimize time and savings. Oracle CX cloud applications allows enterprises to provide customers with seamless, personalized and immediate experiences on the cloud. CX cloud range of applications provides all round solutions for marketing, sales, services, commerce, data cloud and social media. With recent trends showing that social media greatly influences customers into making decisions, CX cloud allows an enterprise to engage with customer at every level throughout their life-cycle.
At 4i, we help you provide your customer with compelling customer experiences that helps save time and money on both sides.
57% of People who follow a brand in Social Media are more likely to buy from that brand.
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4i Transforms Utility Operations and Customer Experience in the West Indies
A leading electricity utility provider in the West Indies was facing critical challenges in delivering seamless customer service and maintaining operational efficiency. With outdated systems and manual processes limiting agility, the organization partnered with 4i to revamp its Oracle Customer Care & Billing (CC&B) ecosystem and elevate its digital capabilities.
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4i Modernizes Utility Billing System for a Leading Electric Power Company in Taiwan
A prominent electric power company, serving millions of consumers across Taiwan, was grappling with operational inefficiencies due to an outdated Oracle Utilities Customer Care & Billing (CC&B) Version 1.7 system. To meet growing business demands and enhance customer service, the organization partnered with 4i, a trusted Oracle-certified implementation partner, for a strategic upgrade and transformation initiative.
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Better Customer Engagement
Multinational real estate developer in Dubai used Oracle Customer Experience Solutions for Modern Marketing and Social Engagement
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